COVID-19 (Coronavirus) Business Update


Given the scale and impact that Coronavirus (COVID-19) has had on our daily lives, as well as the new advice and regulations issued by the government, JEM has made the decision to temporarily close our workshop at 7pm on Thursday 9th April.

This Board of Directors made this decision to ensure the continued safety of our staff, customers and local communities.

This closure will be in effect until further notice and we will continue to provide updates as and when things develop following further government announcements.

We will have members of staff working remotely to try and deal with any queries, concerns or general enquiries and they will endeavour to reply to you as quickly as possible. Please email service@jemuk.co.uk

This is an extremely concerning time for everyone and we thank you all in advance for your patience and understanding during this period. We want to play our part in the national effort to reduce the further spread of the virus and we really do appreciate the support and understanding of our loyal and valued customers during these challenging times

As the situation develops, the safety of our staff and customers will remain of the highest importance and we will continue to inform you with the latest updates through our websites.

These are unprecedented times and we apologise for any inconvenience, we will be back to serve you again as soon as it is safe to do so.

In the meantime - please do keep safe.


Frequently Asked Questions


I have a Service booked, what should I do?


Current bookings will be rescheduled. These appointments may be subsequently modified, depending on Government guidelines. We will be in contact as soon as we resume normal working hours.


My MOT is due, what should I do?


Vehicle owners will be granted a 6-month exemption from 30th March for MOT testing, enabling them to continue to travel to work where this is absolutely necessary, or shop for necessities. For more information please visit this link.


Can I make an appointment for a service?


At this present time we are unable to schedule any appointments until we return to normal working hours. Please keep an eye on our websites which will be updated as the situation develops..

Can I just keep driving?

The engine management light comes when the ECU has detected a fault. This fault could be related to one of the safety systems. If you continue to drive the car you could be putting yourself, passengers or pedestrians at risk therefore you should immediately contact your service centre to diagnose and rectify the fault.

What can happen if I keep driving?

If the warning light has illuminated due to the ECU detecting a fault with the engine or associated components the car will no longer be running at optimum settings. Therefore if you continue to drive you could further damage the engine or catalytic converters causing very expensive repair bills.

Fault Diagnosis

Every car is controlled by a computer called an electronic control unit or ECU which are used to operate and monitor the car's components. There are sensors all over the car feeding information back to the ECU. The ECU then tells other components of the car to change what they're doing, so that the whole system performs at its optimum at all times.

Dash warning light

Have you noticed a warning light that looks like a picture of an engine come up on your dash lately? This is the Engine Management Light and it means that the ECU has detected a problem. When this happens, it's important to bring your car in as soon as possible. It may be something dangerous, so don't take the risk - get in touch right away.


 

Checking the fault

The ECU keeps a record of every fault it detects. This means that when you bring your car into us, we can connect a diagnostic tester to extract that information even if the light is no longer on. It's an invaluable tool, as some faults can be almost invisible in a stationary car. The ECU acts like a security camera, telling us where to look and what to look for. We've invested a small fortune in purchasing the very latest dealer level LEXUS diagnostic equipment available to enable us to diagnose faults quickly and efficiently thus saving you time and expense.