020 8226 4282

COVID-19 (Coronavirus) Business Update

Given the scale and impact that Coronavirus (COVID-19) has had on our daily lives, as well as the new advice and regulations issued by the government, JEM has made the decision to temporarily close our workshop at 7pm on Thursday 9th April.

This Board of Directors made this decision to ensure the continued safety of our staff, customers and local communities.

This closure will be in effect until further notice and we will continue to provide updates as and when things develop following further government announcements.

We will have members of staff working remotely to try and deal with any queries, concerns or general enquiries and they will endeavour to reply to you as quickly as possible. Please email

This is an extremely concerning time for everyone and we thank you all in advance for your patience and understanding during this period. We want to play our part in the national effort to reduce the further spread of the virus and we really do appreciate the support and understanding of our loyal and valued customers during these challenging times

As the situation develops, the safety of our staff and customers will remain of the highest importance and we will continue to inform you with the latest updates through our websites.

These are unprecedented times and we apologise for any inconvenience, we will be back to serve you again as soon as it is safe to do so.

In the meantime - please do keep safe.

Frequently Asked Questions

I have a Service booked, what should I do?

Current bookings will be rescheduled. These appointments may be subsequently modified, depending on Government guidelines. We will be in contact as soon as we resume normal working hours.

My MOT is due, what should I do?

Vehicle owners will be granted a 6-month exemption from 30th March for MOT testing, enabling them to continue to travel to work where this is absolutely necessary, or shop for necessities. For more information please visit this link.

Can I make an appointment for a service?

At this present time we are unable to schedule any appointments until we return to normal working hours. Please keep an eye on our websites which will be updated as the situation develops..


Worried about claiming from your insurance provider?
The Accident Repair Centre team at JEM are experts in fault and non-fault claims and can communicate with insurance companies and third parties on your behalf offering you a fully managed claim service from estimation to repair.


We will always keep you updated as to the progress of your repair but as body repairs invariably take some time to complete we can provide a courtesy car for the duration of the repair.


Most insurance companies will try to insist that you use their recommended repairer, but you are not obligated to do so.
It's important to come to a garage that you can trust and that has expertise in your particular model.
Remember, whatever your insurer may say, you have the right to have your car repaired at a garage of your choice.


Your car will be repaired by our highly qualified technicians using genuine LEXUS parts to ensure your future safety is not compromised. Once your car is completed it is checked, road tested and valeted to ensure that no one can tell that you've ever been in an accident.

JEM Accident Repair Centre


Whether you’ve been in an accident or just need the knocks and scrapes from London driving tidying up a bit, JEM Accident Repair Centre can help you. We can give you a detailed repair estimate free of charge and with no obligation.

If you will be claiming from an insurance company we can send an estimate including images of the damage to the insurance company involved and if required arrange for an insurance assessor to inspect your vehicle to authorise the repairs.