JEM  LEXUS servicing

HYDE ESTATE ROAD
LONDON, NW9 6JX

020 8226 4284

COVID-19 (Coronavirus) Business Update


Given the scale and impact that Coronavirus (COVID-19) has had on our daily lives, as well as the new advice and regulations issued by the government, JEM has made the decision to temporarily close our workshop at 7pm on Thursday 9th April.

This Board of Directors made this decision to ensure the continued safety of our staff, customers and local communities.

This closure will be in effect until further notice and we will continue to provide updates as and when things develop following further government announcements.

We will have members of staff working remotely to try and deal with any queries, concerns or general enquiries and they will endeavour to reply to you as quickly as possible. Please email service@jemuk.co.uk

This is an extremely concerning time for everyone and we thank you all in advance for your patience and understanding during this period. We want to play our part in the national effort to reduce the further spread of the virus and we really do appreciate the support and understanding of our loyal and valued customers during these challenging times

As the situation develops, the safety of our staff and customers will remain of the highest importance and we will continue to inform you with the latest updates through our websites.

These are unprecedented times and we apologise for any inconvenience, we will be back to serve you again as soon as it is safe to do so.

In the meantime - please do keep safe.


Frequently Asked Questions


I have a Service booked, what should I do?


Current bookings will be rescheduled. These appointments may be subsequently modified, depending on Government guidelines. We will be in contact as soon as we resume normal working hours.


My MOT is due, what should I do?


Vehicle owners will be granted a 6-month exemption from 30th March for MOT testing, enabling them to continue to travel to work where this is absolutely necessary, or shop for necessities. For more information please visit this link.


Can I make an appointment for a service?


At this present time we are unable to schedule any appointments until we return to normal working hours. Please keep an eye on our websites which will be updated as the situation develops..

Servicing Maintenance

Our London workshop has 8 operational service bays, offering not only routine LEXUS servicing and MOT testing, but also all mechanical and electrical repairs and fault diagnosis. We have invested in the latest and most advanced LEXUS service & diagnostic equipment on the market.

We also have links to all technical information in both the UK and Europe. We carry a huge stock of LEXUS parts and repair items all at very competitive prices.

View Scheduled Maintenance

You can get an instant online quote for a LEXUS service. So please go ahead and compare our prices to those from your local LEXUS specialist. If you find our prices favourable (and we are sure you will), you can even book in online too.

We offer a best price guarantee that if you find the same service cheaper elsewhere we will beat the price.

LEXUS Specialist London

Our Workshop

Our London workshop has 8 operational service bays, offering not only routine LEXUS servicing, MOT testing and computerised wheel alignment, but also all mechanical and electrical repairs and fault diagnosis.
We have invested in the latest and most advanced LEXUS service & diagnostic equipment on the market and we have links to all technical information in both the UK and Europe.

Our Facilities

Should you wish to wait for your car to be serviced or MOT’d then you can make yourself comfortable in our fully air conditioned customer lounge, complete with complimentary hot & cold refreshments, widescreen television and free Internet, with a panoramic window overlooking the workshop, so you can watch your car being worked on. There's even a children's activity corner to keep the kids occupied.

Collection & Delivery & Courtesy Cars

For those of you too busy to bring your car to us we can offer a free collection and delivery service, and to keep you mobile while your car is off the road we can supply you with a courtesy car. Every car we service will also receive a free wash and vacuum after the work is completed.

Commitment To Honest Service

JEM is totally committed to providing honest and accurate advice that is in the best interest of the customer. We will back this, with good quality work and a friendly efficient service at a price that represents excellent value and we will aim to complete any work in a timely and efficient manner.

Our Guarantee

All replaced parts will be available for inspection at the time of collection. We give a 100% guarantee on all work (parts & labour) for 12 months or 12,000 miles (whichever is the sooner).

Should you have any queries or if you wish to make a claim against any part of our guarantee, please return your car to JEM for inspection by our manager.

We operate a fixed price service menu, the price quoted is the price you pay. No extra work will be completed without your authority